Articles on: FAQ

How does the bounce guarantee works?

Findymail strives to provide high-quality email data, usable out of the box.

You should get less than 5% invalid emails when using our emails.

If your bounce rate is higher than 5%, you may be eligible for our bounce guarantee.

To be considered eligible for the bounce guarantee, your email campaign must match the following criteria:

Batch of at least 1,000 email addresses, verified with Findymail, and sent within a 48-hour period.
Bounces must be the result of an invalid (non-existing) email address. Unqualified bounces may include (but are not limited to) poor sender reputation, mail server misconfiguration / unavailability, etc.
Bounces due to spam content, blacklisted IPs, technical issues, invalid mail configuration, throttling, etc. do not qualify for the guarantee.

If you believe we have not lived up to our guarantee, please contact support within 30 days of the discrepancy and be ready to provide the list of bounced emails.

Support will evaluate compensation on a case per case basis, after reviewing the bounced emails. Compensation will come through the form of additional credits for free or partial/full refund.

Even if you do not match the above criteria, feel free to reach out support about any bounce problem and our team will be happy to help you troubleshoot the issue.

Updated on: 07/02/2024

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